Refund policy

REPLACEMENT POLICY

At this time, returns are only accepted with prior authorization. 
Please contact us at us@thegrowth.co.kr before sending back any products.
Unauthorized returns will not be processed.

💡 Tip for Faster Service:

If you are contacting us via email, please include your order number in the subject line (e.g., Return Request - Order #12345). 
This will help our team process your request much faster.

Due to our international fulfillment system, some return requests may be resolved through replacement rather than physical return. Our customer support team will provide guidance based on your specific case.

📌 1. General Policy

Refunds or replacements under this policy are only available for items purchased directly from www.theglowm.us.

We are unable to process refund or replacement requests for products purchased through third-party retailers. Please contact the retailer where the product was originally purchased for assistance.

For change-of-mind returns, a refund may be requested within 2 weeks of receiving the product, provided that the product remains unopened and meets the return conditions outlined below.

To be eligible for a change-of-mind return, the product must remain unopened, unused, and in the same resalable condition as when it was delivered, without any damage or contamination.

Due to hygiene and safety reasons, opened or used skincare devices, cosmetic products, gels, serums, and other personal care items are not eligible for a return or refund due to a change of mind.

📦 2. Delivery

If your package is marked as delivered by our logistics provider but you are unable to locate it, we recommend contacting the carrier directly as soon as possible.

The carrier may be able to review additional delivery information, such as delivery records, proof of delivery, and, where available, GPS or other location-related delivery information. Contacting the carrier directly may therefore help resolve the issue more quickly.

If the package has been confirmed as successfully delivered but is subsequently lost or stolen, we are unfortunately unable to offer a refund.

We are also unable to take responsibility for damage caused after delivery due to external or personal factors. This includes damage caused by dropping, misuse, theft, spills, or other external causes.

⚠️ 3. Damaged or Defective Items

If your item arrives damaged or you experience a product defect, please contact us at us@thegrowth.co.kr with your order number and clear photos or videos showing the issue.

Our customer support team will review the information provided and assist you with an appropriate resolution, such as product inspection or replacement, based on the circumstances.

Please do not send the product back before receiving return instructions from our customer support team.

 

📮 4. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the return shipping costs.

If the return is due to a confirmed product defect or damage, Glow.M will cover the return shipping costs.

Please contact our customer support team before arranging any return shipment so that we can review your request and provide the appropriate return instructions.

💳 5. Refund Processing

Once the returned product has arrived at our designated return location, our team will inspect the product and confirm its condition.

Return authorization does not guarantee a refund. Approval to send a product back only authorizes the return shipment. Final refund eligibility will be determined after the returned product has been received and inspected to confirm that it meets the applicable return conditions outlined in this policy.

For change-of-mind returns, this includes confirming that the product remains unopened, unused, undamaged, uncontaminated, and in resalable condition.

Once the return has been reviewed and approved for a refund, the refund will be issued to the original payment method.

Please note that after the refund has been issued by Glow.M, it may take additional time for the amount to appear on your account depending on your bank, credit card issuer, or payment provider. Processing times may vary by financial institution.

For any additional questions, feel free to reach out to us at us@thegrowth.co.kr or through our website's Customer Support.